Terms & conditions.

Welcome to Ucademy. By accessing or using our platform, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. General terms

By using Ucademy, you agree to comply with all applicable laws and regulations. All materials, content, and courses on this platform are protected by copyright and intellectual property laws.

Non-compliance with these terms may result in immediate termination of your access to our services without notice or refund.

2. Refund policy — No Sweat Guarantee

We offer a “No Sweat Guarantee” that provides a full 100% refund within 14 days of enrolment, subject to the conditions below.

Premium programme guarantee

Premium programme participants who complete the full course but fail to achieve A or A* grades are eligible for a full refund. To claim, submit official exam board proof within 14 days of receiving your results.

Fair use restrictions

Refunds will not be provided in the following circumstances:

• Non-compliance with course instructions and recommended study plans
• Use of other premium tutoring services during the course period
• Excessive course completion (beyond 5% of total content)
• Evidence of “competitor shopping” or bad faith enrolment
• Late refund requests submitted after the 14-day window
• Insufficient engagement with course materials and tutoring sessions
• Falsified enrolment information
• Requests submitted during exam periods

3. Payment plans

We offer flexible payment plans for our courses. You may cancel at any time; however, any unpaid balance may be reported to credit bureaus if left unresolved. Please contact our support team if you need to discuss payment arrangements.

4. User comments & community guidelines

When posting comments or questions in our community forums, please review existing responses before posting to avoid duplicate discussions. We reserve the right to moderate and remove content that violates our community guidelines.

5. Use license

All educational materials are provided exclusively for individual student use. The following restrictions apply:

• Teachers, tutors, and educational organisations must disclose their status upon enrolment
• Content may not be modified, copied, or distributed for commercial purposes
• Reverse-engineering of course materials is strictly prohibited
• Account credentials are non-transferable and for single-user access only
• Sharing login information with third parties is prohibited

6. Disclaimer

Our tutoring services and educational materials are provided “as is” without warranties of any kind. While we strive for the highest quality, we cannot guarantee specific exam results as they depend on various factors including student effort and individual circumstances.

7. Limitations of liability

Ucademy shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. Our total liability shall not exceed the amount paid by you for the relevant course or service.

8. Corrections

We reserve the right to correct any errors, inaccuracies, or omissions in course materials, pricing, or promotional content at any time without prior notice. Such corrections shall not entitle you to a refund or cancellation of your enrolment.

9. Third-party links

Our platform may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of these external sites. Your use of third-party services is at your own risk.

10. Modifications

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after any modifications constitutes acceptance of the updated terms.

11. Media submissions

By submitting photos, videos, or testimonials to Ucademy, you grant us a non-exclusive, royalty-free license to use this content for promotional and marketing purposes for a period of four years. This includes use on our website, social media, and marketing materials.

Questions about these terms?

Write to [email protected] or visit our contact page.